Front Desk & Customer Experience Specialist

Integra-Bioscience; Hudson (NH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid time off and holidays

Growth opportunities

Job summary

INTEGRA Biosciences US is seeking a Front Office Representative to manage front desk operations, greet visitors, answer and direct calls, and support customer order entry. You will handle inquiries via phone and email and perform a variety of administrative tasks to keep daily operations smooth.

The role emphasizes exceptional customer service, data accuracy, and collaborative teamwork in a fast-paced environment at our On-Site location in New Hampshire.

Qualifications

• Previous experience in a receptionist/front office role.
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office Suite.
• High School diploma or equivalent.

Responsibilities

• Welcome guests, customers, and employees in a friendly and professional manner.
• Serve as the primary point of contact at the front desk.
• Answer and route incoming phone calls to the appropriate departments and personnel.
• Provide exceptional customer service by responding to questions, concerns, and requests in a timely manner.
• Enter and maintain customer and company data accurately, reviewing information for completeness and accuracy.
• Manage and monitor shared customer service email inboxes.
• Respond to routine customer inquiries or direct requests to the appropriate team members.
• Process customer orders and assist with order management activities.
• Maintain office supply inventory and coordinate ordering of supplies as needed.
• Handle incoming mail and deliveries.
• Electronically check in visitors and issue guest badges.
• Ensure the front reception area remains organized, professional, and welcoming.
• Restock office refrigerators and maintain kitchen and breakroom supplies.
• Coordinate lunch arrangements and accommodations for meetings and visitors as requested.
• Assist with additional administrative and customer service tasks as assigned.

Job description

Description

On-Site

About Us

INTEGRA Biosciences Corp is an industry leader in innovative liquid handling products serving the medical diagnostics, pharmaceutical, biotechnology, and food industries. Our commitment to quality, customer service, and innovation has made us a trusted partner for organizations worldwide. We are seeking a friendly, organized, and customer-focused Front Office Representative to join our team. This position serves as the first point of contact for visitors, employees, and customers while providing administrative and customer service support that helps ensure efficient daily operations.

Position Summary

In this role, you will be responsible for managing front desk operations, greeting visitors, answering and directing phone calls, and providing exceptional customer service. You will also support customer order entry, manages customer inquiries via phone and email, and perform a variety of administrative tasks to support smooth office operations.

Primary Responsibilities

• Welcome guests, customers, and employees in a friendly and professional manner
• Serve as the primary point of contact at the front desk
• Answer and route incoming phone calls to the appropriate departments and personnel
• Provide exceptional customer service by responding to questions, concerns, and requests in a timely manner
• Enter and maintain customer and company data accurately, reviewing information for completeness and accuracy
• Manage and monitor shared customer service email inboxes
• Respond to routine customer inquiries or direct requests to the appropriate team members
• Process customer orders and assist with order management activities
• Maintain office supply inventory and coordinate ordering of supplies as needed
• Handle incoming mail and deliveries
• Electronically check in visitors and issue guest badges
• Ensure the front reception area remains organized, professional, and welcoming
• Restock office refrigerators and maintain kitchen and breakroom supplies
• Coordinate lunch arrangements and accommodations for meetings and visitors as requested
• Assist with additional administrative and customer service tasks as assigned

Qualifications

Required Skills and Experience

• Previous experience in a receptionist, front office, B2B customer service, or administrative support role
• Excellent interpersonal and customer service skills with a positive, approachable attitude
• Strong verbal and written communication skills
• Outstanding organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and accuracy
• Comfortable working with the Microsoft Office Suite, including Outlook, Teams, Word, and Excel
• Ability to work independently while also contributing effectively as part of a team
• Professional appearance and demeanor
• High School diploma or equivalent

Preferred Qualifications

• Experience with customer order entry and order management processes
• Familiarity with ERP and CRM systems; knowledge of INFOR and/or Salesforce is a plus

What We Offer

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision, life, STD and LTD insurance
• Generous paid time off and holidays
• Opportunity to work with a leading company serving the medical diagnostics, pharmaceutical, biotech, and food industries
• Professional development and growth opportunities

If you enjoy interacting with people, thrive in a customer-focused environment, and take pride in keeping operations running smoothly, we encourage you to apply today.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserve the right to revise the job description at any time. The employee must be able to perform the primary functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the primary functions of their job, absent undue hardship.

INTEGRA Biosciences US is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.