Front Desk & Customer Experience Specialist

Lindsay Ford of Wheaton; Wheaton (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Vehicle discounts

Paid time off

Employee recognition programs

Manufacturer training

Career advancement

Job summary

Lindsay Ford of Wheaton is seeking a professional Receptionist to greet customers, answer calls, and support dealership operations. The role emphasizes friendly, efficient customer service and accurate record keeping within a fast-paced showroom and service environment.

The receptionist will manage front-desk communications, assist various departments, and help maintain a high standard of professionalism and integrity in all daily tasks.

Qualifications

• High school diploma or equivalent preferred.
• One year of reception experience in a retail facility is desirable.
• Working knowledge of Outlook and Microsoft Office applications.
• One year of customer service experience.
• Professional communication skills.

Responsibilities

• Ensure maximum productivity, customer service and cost control.
• Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
• Effectively greets, communicates and guides customers to appropriate departments for assistance.
• Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.
• Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members.
• Effectively communicate with and perform all job duties requested by management.
• Perform all other job duties as requested by management.
• Operate with integrity.
• Demand the highest ethical standards from self and others
• Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.
• Communicate and help resolve customer complaints and adjustments.

Skills

Customer service

Professional communication

Reception experience

Outlook

Microsoft Office

Education

High school diploma or equivalent

Tools

Outlook

Microsoft Office

Job description

Lindsay Ford of Wheaton is seeking a professional Receptionist to greet customers, answer calls, and support dealership operations. The role emphasizes friendly, efficient customer service and accurate record keeping within a fast-paced showroom and service environment.

The receptionist will manage front-desk communications, assist various departments, and help maintain a high standard of professionalism and integrity in all daily tasks.