Front Desk & Customer Experience Specialist

Helena Motors Group; Helena (MT); On-site; USD 19,000 - 28,000; Full time

Job summary

Ford of Helena is seeking a professional Receptionist to be the first point of contact for our dealership in Helena, MT. The role requires excellent communication, a positive attitude, and the ability to multitask in a fast-paced environment to ensure an exceptional customer experience both in-person and over the phone.

The Receptionist will greet visitors, answer calls, manage front desk duties, schedule appointments, and support departments with clerical tasks as needed.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist/administrative or customer service experience preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to multitask, prioritize and manage time effectively.

Responsibilities

• Greet and welcome customers and visitors in a professional manner.
• Answer, screen, and direct incoming calls promptly.
• Maintain a tidy, organized front desk area.
• Assist customers with general inquiries or direct to the right department.
• Schedule service and sales appointments and manage calendars.
• Handle mail, packages, and deliveries.

Skills

Communication skills

Multitasking

Time management

Professional appearance

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ford of Helena is seeking a professional Receptionist to be the first point of contact for our dealership in Helena, MT. The role requires excellent communication, a positive attitude, and the ability to multitask in a fast-paced environment to ensure an exceptional customer experience both in-person and over the phone.

The Receptionist will greet visitors, answer calls, manage front desk duties, schedule appointments, and support departments with clerical tasks as needed.