Front Desk & Customer Experience Specialist

Manhattan Motorcars, Inc.; New York (NY); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Manhattan Motorcars, Inc. is seeking a friendly and professional receptionist to staff the showroom reception. The role involves greeting customers, directing calls to the appropriate department, and supporting the sales team with scheduling and documentation.

Responsibilities include updating records, assisting in vehicle exchanges, and contributing to customer satisfaction and retention programs. A polished appearance and reliable punctuality are essential in this fast-paced automotive setting.

Qualifikationen

• Excellent communication skills are required for phone, text, and email handling.
• Outgoing, positive demeanor is essential for front-desk interactions.
• Professional presentation and appearance are important in a dealership environment.
• Punctuality and flexibility with scheduling are necessary to meet showroom needs.
• Maintaining a professional impression reflects well on the dealership.

Aufgaben

• Answer dealership group phones, texts, and emails.
• Greet and receive prospects and customers in the showroom.
• Direct customers to the appropriate department and notify staff when someone is waiting.
• Work cooperatively with the sales team.
• Update customer records and schedule sales appointments.
• Prepare memos, correspondence, and reports.
• Assist in scheduling and confirming sales appointments.
• Process dealer exchanges of vehicle paperwork.
• Support customer satisfaction and retention efforts.
• Maintain dealer records and prepare outgoing mail.

Kenntnisse

Excellent communication

Outgoing and positive demeanor

Professional presentation

Punctual with schedule flexibility

Maintains a professional appearance

Jobbeschreibung

Manhattan Motorcars, Inc. is seeking a friendly and professional receptionist to staff the showroom reception. The role involves greeting customers, directing calls to the appropriate department, and supporting the sales team with scheduling and documentation.

Responsibilities include updating records, assisting in vehicle exchanges, and contributing to customer satisfaction and retention programs. A polished appearance and reliable punctuality are essential in this fast-paced automotive setting.