Front Desk & Customer Experience Specialist

Alicia DuBose - State Farm Insurance Agent; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Flexible schedule

Job summary

State Farm Insurance Agent in Houston, TX is seeking a friendly receptionist to provide warm in-person and phone greetings, manage calls, schedule appointments, and maintain accurate records. The role focuses on delivering excellent customer experiences and identifying customer needs within a fast-paced office.

Ideal candidates are organized, dependable, and capable of multitasking, with basic computer skills including Microsoft Office and prior receptionist or customer service experience

Qualifications

• Friendly, professional attitude and people-oriented
• Excellent communication and interpersonal skills
• Organized, detail-oriented and dependable
• Comfortable handling multiple tasks in a fast-paced environment
• Basic computer skills, including Microsoft Office
• Previous receptionist or customer service experience preferred

Responsibilities

• Greet customers warmly in person and over the phone
• Answer incoming calls and direct customers to the appropriate team members
• Manage appointments, scheduling, and office communications
• Assist with customer inquiries and maintain accurate records
• Engage in meaningful conversations with new and existing customers to identify their needs
• Follow up with customers and provide exceptional service
• Support daily office operations and administrative projects

Skills

Friendly demeanor

Excellent communication

Organized

Detail-oriented

Multitasking

Customer service experience

Microsoft Office

Tools

Microsoft Office

Job description

State Farm Insurance Agent in Houston, TX is seeking a friendly receptionist to provide warm in-person and phone greetings, manage calls, schedule appointments, and maintain accurate records. The role focuses on delivering excellent customer experiences and identifying customer needs within a fast-paced office.

Ideal candidates are organized, dependable, and capable of multitasking, with basic computer skills including Microsoft Office and prior receptionist or customer service experience