Receptionist

Hendrick Automotive Group; Kansas City (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

Hendrick Collision Center of Kansas City is seeking a customer‑service oriented administrative professional to handle incoming calls, greet visitors, and support showroom/service area operations. You will maintain accurate timekeeping, CSI standards, and a clean, safe workspace in a busy collision center environment.

The role requires strong communication, organization, and interpersonal skills, with flexibility for varied shifts, including evenings, weekends, and holidays as needed.

Qualifications

• Previous Customer Service or administrative experience in a high volume environment is desirable.
• Strong organizational skills and interpersonal skills required.
• Basic computer skills to utilize the timekeeping system and Microsoft Office products.

Responsibilities

• Answer incoming calls in a courteous and professional manner.
• Takes accurate messages and directs calls to the appropriate department or person.
• Greet customers as they enter the lobby, showroom, or service area.
• Maintain CSI at or above company standards.
• Maintain an organized, clean and safe work area.
• Records all hours worked accurately in the timekeeping system.
• Follow Safeguards rules and regulations and comply with company policies.

Skills

Customer service

Administrative

Interpersonal skills

Communication

Time management

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Timekeeping system

Job description

Hendrick Collision Center of Kansas CityLocation: 9400 Troost Ave, Kansas City, Missouri 64131Summary: Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealership showroom, or service area.Supervisory Responsibilities: This job has no direct supervisory responsibilities.Essential Duties and Responsibilities may include the following:Answers incoming calls in a courteous and professional manner.Takes accurate messages.Directs calls to the appropriate department or person.Greets customers as they enter the dealership showroom.Directs customers to the appropriate department or person.Maintains CSI at or above company standards.Maintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping systemFollows Safeguards rules and regulations.Demonstrates the Company’s Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:o GED High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate DegreeDesired Work Experience: up to 3 yearso 3-5 yearso 5+ yearsEducation/Experience:Previous Customer Service or administrative experience in a high volume environment desired. Strong organizational skills and interpersonal skills required.Computer Skills:Basic computer skills to utilize the timekeeping system. Basic knowledge of Microsoft Office Products.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and companypersonnel.Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.Environment Demands:Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers, managers and employees.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.