Front Desk & Customer Experience Specialist

Watermark Spas, Pools & Outdoor Living; Grand Junction (CO); On-site; USD 25,000 - 29,000; Full time

Job summary

Watermark Spas, Pools & Outdoor Living is seeking a friendly, professional Front Desk Receptionist to welcome customers and guests and provide excellent service. This in-office role involves answering phones, scheduling, and administrative tasks to keep the front desk running smoothly.

The position is full-time with a Monday–Friday schedule in Grand Junction, CO, offering clear expectations for customer interaction and teamwork within a dynamic service environment.

Qualifications

• Strong communication and interpersonal skills.
• Highly organized with the ability to multitask.
• Proactive problem-solver with a team-player mindset.
• Experience in a fast-paced, service-based business is preferred.

Responsibilities

• Answer incoming calls and provide top-level customer service.
• Schedule jobs, installations, and service appointments.
• Greet and assist customers and guests in a friendly and professional manner.
• Respond to customer questions and provide accurate information.
• Handle basic administrative and clerical duties.
• Receive and respond to emails and other communications.
• Keep the front desk and reception area organized and presentable.
• Communicate effectively with team members and management.
• Maintain a professional and positive attitude at all times.
• Perform other duties as assigned.

Skills

Communication

Organization

Problem solving

Teamwork

Customer focus

Experience in service industry

Service Fusion experience

Tools

Service Fusion

Job description

Watermark Spas, Pools & Outdoor Living is seeking a friendly, professional Front Desk Receptionist to welcome customers and guests and provide excellent service. This in-office role involves answering phones, scheduling, and administrative tasks to keep the front desk running smoothly.

The position is full-time with a Monday–Friday schedule in Grand Junction, CO, offering clear expectations for customer interaction and teamwork within a dynamic service environment.