Spa Front Desk & Guest Experience Pro

Hand & Stone Massage and Facial Spa; Boulder (CO); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Service and retail discounts

Performance bonuses based on memberhs—

Supportive, team-oriented culture

Ongoing training and growth steps

Job summary

Hand & Stone Massage and Facial Spa in Boulder, CO is seeking a Spa Associate (Front Desk Staff) to greet guests, manage bookings, and process check-ins and payments in a welcoming, upscale environment.

The part-time role requires strong customer service and multitasking abilities, plus proficiency with scheduling software and standard office tools. You will upsell services and retail while supporting daily operations and team communication.

Qualifications

• Customer service or front desk experience required.
• Strong communication and multitasking skills.
• Knowledge of Google Workspace and Microsoft Office.
• Comfort with scheduling software and basic tech tools.
• Calm, professional demeanor in a fast-paced environment.

Responsibilities

• Greet clients warmly and professionally
• Manage phone calls, emails, and online bookings
• Schedule appointments to optimize therapist availability
• Handle check-ins, check-outs, and payment processing
• Maintain a clean, organized front desk and lobby area
• Educate guests on services, products, and spa policies
• Upsell retail products, spa packages, and gift cards
• Meet sales goals for memberships, upgrades, gift cards, and promotions
• Resolve client concerns with empathy and professionalism
• Support daily operations and team communication

Skills

Customer service

Front desk

Multitasking

Calm demeanor

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft Office

Scheduling software

Job description

Hand & Stone Massage and Facial Spa in Boulder, CO is seeking a Spa Associate (Front Desk Staff) to greet guests, manage bookings, and process check-ins and payments in a welcoming, upscale environment.

The part-time role requires strong customer service and multitasking abilities, plus proficiency with scheduling software and standard office tools. You will upsell services and retail while supporting daily operations and team communication.