Front Desk Receptionist

Watermark Spas, Pools & Outdoor Living; Grand Junction (CO); On-site; USD 25,000 - 29,000; Full time

Job summary

Watermark Spas, Pools & Outdoor Living is seeking a friendly, professional Front Desk Receptionist to welcome customers and guests and provide excellent service. This in-office role involves answering phones, scheduling, and administrative tasks to keep the front desk running smoothly.

The position is full-time with a Monday–Friday schedule in Grand Junction, CO, offering clear expectations for customer interaction and teamwork within a dynamic service environment.

Qualifications

• Strong communication and interpersonal skills.
• Highly organized with the ability to multitask.
• Proactive problem-solver with a team-player mindset.
• Experience in a fast-paced, service-based business is preferred.

Responsibilities

• Answer incoming calls and provide top-level customer service.
• Schedule jobs, installations, and service appointments.
• Greet and assist customers and guests in a friendly and professional manner.
• Respond to customer questions and provide accurate information.
• Handle basic administrative and clerical duties.
• Receive and respond to emails and other communications.
• Keep the front desk and reception area organized and presentable.
• Communicate effectively with team members and management.
• Maintain a professional and positive attitude at all times.
• Perform other duties as assigned.

Skills

Communication

Organization

Problem solving

Teamwork

Customer focus

Experience in service industry

Service Fusion experience

Tools

Service Fusion

Job description

Position: Front Desk Receptionist

Company: Watermark Spas, Pools & Outdoor Living

Location: Grand Junction, CO

Employment Type: Full-Time, In-office

Schedule: Monday–Friday

Pay Range: $18-$21

Position Overview:

Watermark Spas, Pools & Outdoor Living is looking for a friendly, professional, and dependable Front Desk Receptionist to be the welcoming first point of contact for our customers and guests. This position is responsible for providing excellent customer service, answering phones, assisting with scheduling and administrative tasks, and helping ensure the front desk operates smoothly and efficiently.

Core Responsibilities

• Answer incoming calls and provide top-level customer service
• Schedule jobs, installations, and service appointments
• Greet and assist customers and guests in a friendly and professional manner
• Respond to customer questions and provide accurate information
• Handle basic administrative and clerical duties
• Receive and respond to emails and other communications
• Keep the front desk and reception area organized and presentable
• Communicate effectively with team members and management
• Maintain a professional and positive attitude at all times
• Perform other duties as assigned

Qualifications and Preferred Experience

• Strong communication and interpersonal skills
• Highly organized with the ability to multitask
• Problem-solver with a proactive mindset
• Team player who can also take initiative independently
• Comfortable working in a fast-paced, service-based business
• Previous customer service, receptionist, or office experience preferred
• Experience in pools, spas, construction, or home services (a plus)
• Service Fusion experience Preferred

Why Join Watermark?

• Opportunity to grow with a rapidly expanding company
• Team-oriented, supportive work environment
• Make a real impact in daily operations and customer experience

**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.

Equal Employer Opportunity Statement

The company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.