Front Desk Experience Specialist – Welcoming Families

Waterworks Aquatics; Highlands Ranch (CO); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid training and performance reviews

Appreciation events and free snacks

Employee discounts

Job summary

Waterworks Aquatics is seeking a Customer Experience Expert for their Highlands Ranch location. This role emphasizes a passion for helping others, adaptability, and excellent communication skills. Responsibilities include greeting families, managing registrations, and maintaining a clean environment. The position offers a pay range of $23.00 to $27.00 per hour, with flexible hours and opportunities for advancement. Suitable candidates will thrive in a fast-paced, customer-focused environment and must have weekend availability.

Qualifications

• At least 17 years old with a minimum of 2 years of customer service experience.
• Strong verbal communication and computer skills.
• Proficient typing (40+ WPM).
• Weekend availability required.

Responsibilities

• Greet and assist families in person and over the phone.
• Register new customers and schedule lessons.
• Process payments and manage accounts.
• Help maintain a clean and safe lobby.

Skills

passion for helping others

adaptability

integrity

approachability

drive

Education

High school diploma or equivalent

Tools

basic POS systems

Job description

Waterworks Aquatics is seeking a Customer Experience Expert for their Highlands Ranch location. This role emphasizes a passion for helping others, adaptability, and excellent communication skills. Responsibilities include greeting families, managing registrations, and maintaining a clean environment. The position offers a pay range of $23.00 to $27.00 per hour, with flexible hours and opportunities for advancement. Suitable candidates will thrive in a fast-paced, customer-focused environment and must have weekend availability.