Front Desk & Customer Experience Specialist

Troy Hooper - State Farm Agent; Cypress (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Troy Hooper - State Farm Agent is seeking a Receptionist - Team Member to support daily office operations and customer interactions. You will greet clients, manage scheduling, and help maintain customer records while identifying opportunities to discuss insurance options.

This role suits someone who is organized, customer-focused, and eager to learn in the insurance industry. The ideal candidate thrives in a supportive setting, handles multiple tasks, and communicates clearly with customers and

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Troy Hooper - State Farm Agent is seeking a Receptionist - Team Member to support daily office operations and customer interactions. You will greet clients, manage scheduling, and help maintain customer records while identifying opportunities to discuss insurance options.

This role suits someone who is organized, customer-focused, and eager to learn in the insurance industry. The ideal candidate thrives in a supportive setting, handles multiple tasks, and communicates clearly with customers and