Front Desk & Customer Experience Specialist

Builders FirstSource; Anchorage (AK); On-site; USD 34,000 - 42,000; Full time

Job summary

Builders FirstSource is hiring a Receptionist in Anchorage, AK, to greet visitors and manage day-to-day front-office tasks. The role emphasizes delivering excellent customer service, handling calls, coordinating meetings, and supporting office operations in a fast-paced environment.

The ideal candidate will have a high school diploma or GED, strong communication skills, and the ability to multitask while maintaining organization.

Qualifications

• High school diploma or GED required.
• Prior clerical, administrative, receptionist, or customer service experience preferred.
• Strong verbal and written communication skills.
• Professional demeanor with excellent interpersonal skills.
• Ability to multitask and prioritize responsibilities in a busy office environment.
• Proficiency with standard office equipment and basic computer applications.
• Ability to work independently while supporting a collaborative team environment.

Responsibilities

• Serve as the first point of contact for visitors and callers, providing exceptional customer service both in person and over the phone.
• Operate a multi-line phone system, answer incoming calls, determine caller needs, and direct calls to the appropriate department or team member.
• Take and distribute messages or transfer calls to voicemail when necessary.
• Provide information regarding the organization, including directions, contact information, and general inquiries.
• Welcome visitors, determine the purpose of their visit, and notify appropriate personnel of their arrival.
• Monitor visitor access and issue visitor passes as required.
• Coordinate and schedule conference rooms and meeting spaces.
• Receive, sort, distribute, and process incoming and outgoing mail and publications.
• Support office operations by maintaining fax equipment and assisting with document transmission and routing.
• Order, receive, and maintain office supplies to ensure the office remains well-stocked and organized.
• Complete various administrative and clerical tasks, including filing, photocopying, scanning, data entry, and special projects as assigned.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Education

High school diploma or GED

Tools

Office software

Office equipment

Job description

Builders FirstSource is hiring a Receptionist in Anchorage, AK, to greet visitors and manage day-to-day front-office tasks. The role emphasizes delivering excellent customer service, handling calls, coordinating meetings, and supporting office operations in a fast-paced environment.

The ideal candidate will have a high school diploma or GED, strong communication skills, and the ability to multitask while maintaining organization.