Front Desk & Customer Experience Coordinator

Krause Family Ford; Cape Coral, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free health insurance option

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities

Employee discounts on vehicles, parts,

Service discounts

Family-owned culture

Long-term career stability

Supportive team environment

Job summary

Krause Auto Group is seeking a friendly Receptionist / Customer Experience Coordinator to be the first point of contact and deliver a seamless dealership experience. This front-line role emphasizes welcoming customers, coordinating with sales and service, and maintaining a polished, professional presence.

The position offers growth within a multi-brand luxury and mainstream automotive group, with commitment to employee development and internal advancement opportunities.

Qualifications

• Strong communication and organization skills.
• Customer-service mindset with a friendly, professional demeanor.
• Willingness to learn and grow within the organization.

Responsibilities

• Answer incoming dealership calls in a professional and friendly manner.
• Greet and welcome customers and direct them to the appropriate department.
• Notify sales or service staff when customers arrive and ensure proper introductions.
• Support sales and internal teams with communication and coordination.
• Maintain a professional and positive presence at all times.
• Type memos, correspondence, reports, and other documents as needed.
• Provide general administrative and front desk support.
• Assist with additional tasks as assigned by management.

Skills

Communication

Active listening

Multitasking

Professional demeanor

Customer-focused

Education

High school diploma or equivalent

Job description

Krause Auto Group is seeking a friendly Receptionist / Customer Experience Coordinator to be the first point of contact and deliver a seamless dealership experience. This front-line role emphasizes welcoming customers, coordinating with sales and service, and maintaining a polished, professional presence.

The position offers growth within a multi-brand luxury and mainstream automotive group, with commitment to employee development and internal advancement opportunities.