Customer Service Representative

Equus; Racine (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Equus Workforce Solutions seeks a customer-focused associate at our Racine, WI facility to greet clients, guide them to appropriate services, and assist with job-search referrals. You will maintain MIS records, share community resources, and help ensure a smooth service experience for job seekers.

Ideal candidates have strong communication, professionalism, and the ability to handle multiple inquiries with patience and courtesy.

Qualifications

• High school diploma or GED with two years of college coursework or two years of customer service.
• Two years of experience at Workforce Solutions and a recommendation from current or most recent supervisor.
• Knowledge of workplace, jobs, and entry requirements for those jobs.
• Ability to listen to customers, analyze expressed needs and use good judgment to help.

Responsibilities

• Provides a friendly greeting and directs customers to best service route.
• Understands office operations to direct customers appropriately.
• Summarizes services when asked and encourages applications.
• Offers work application assistance and helps complete it when appropriate.
• Checks for prior registrations or updates MIS systems as needed.
• Provides information about community resources.
• May refer clients to jobs in the database and records referrals.
• Ensures materials are available to the public near the office entry.
• Performs other duties as assigned.

Skills

Customer service

Active listening

Diplomacy

Professionalism

Education

High school diploma or GED and two years of college coursework

High school diploma or GED and two years of customer service

Tools

MIS systems

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
• Understands entire office operation sufficiently to direct customers appropriately
• May summarize services to customers who ask what we do
• Offers work application and encourages its completion when appropriate
• May check for previous work registration or other service and updates MIS systems
• Provides information about community resources
• May provide job search assistance including direct referral to jobs in the database
• Records those referrals properly
• Assures that needed materials are available to the public near the office entry
• Other duties as assigned

Qualifications

• High school diploma or GED and two years of college coursework OR
• High school diploma or GED and two years of customer service OR equivalent combination of education and experience
• Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
• Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
• Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help
• Uses tact, diplomacy, and persistence in providing suggestions to customers
• Is friendly, courteous and presents herself/himself as a professional
• Is able to handle effectively situations where a large number of customers want her/his attention at the same time

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.