Automotive Receptionist

Krause Family Ford; Cape Coral, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free health insurance option

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities

Employee discounts on vehicles, parts,

Service discounts

Family-owned culture

Long-term career stability

Supportive team environment

Job summary

Krause Auto Group is seeking a friendly Receptionist / Customer Experience Coordinator to be the first point of contact and deliver a seamless dealership experience. This front-line role emphasizes welcoming customers, coordinating with sales and service, and maintaining a polished, professional presence.

The position offers growth within a multi-brand luxury and mainstream automotive group, with commitment to employee development and internal advancement opportunities.

Qualifications

• Strong communication and organization skills.
• Customer-service mindset with a friendly, professional demeanor.
• Willingness to learn and grow within the organization.

Responsibilities

• Answer incoming dealership calls in a professional and friendly manner.
• Greet and welcome customers and direct them to the appropriate department.
• Notify sales or service staff when customers arrive and ensure proper introductions.
• Support sales and internal teams with communication and coordination.
• Maintain a professional and positive presence at all times.
• Type memos, correspondence, reports, and other documents as needed.
• Provide general administrative and front desk support.
• Assist with additional tasks as assigned by management.

Skills

Communication

Active listening

Multitasking

Professional demeanor

Customer-focused

Education

High school diploma or equivalent

Job description

Receptionist

Front Desk | Customer-Facing Role | Career Growth Opportunity

Krause Auto Group

Be the First Impression That Sets the Tone for the Entire Dealership Experience

Krause Auto Group is seeking a friendly, professional, and highly organized Receptionist / Customer Experience Coordinator to join our growing team. This is a key front-line role responsible for creating a welcoming environment and ensuring every customer interaction starts with a positive, professional experience.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Career advancement opportunities—we promote from within
• Employee discounts on vehicles, parts & service
• Family-owned and operated culture
• Long-term career stability
• Supportive and team-oriented environment

What You’ll Do

As the Receptionist, you will be the first point of contact for customers and play a vital role in delivering a seamless dealership experience.

• Answer incoming dealership calls in a professional and friendly manner
• Greet and welcome customers and direct them to the appropriate department
• Notify sales or service staff when customers arrive and ensure proper introductions
• Support sales and internal teams with communication and coordination
• Maintain a professional and positive presence at all times
• Type memos, correspondence, reports, and other documents as needed
• Provide general administrative and front desk support
• Assist with additional tasks as assigned by management

What You Bring

• Strong communication and active listening skills
• Outgoing, positive, and professional personality
• Ability to multitask in a fast-paced environment
• Punctual, reliable, and detail-oriented work ethic
• Professional appearance and customer-first mindset
• Willingness to learn and grow within the organization

Requirements:

• Valid driver’s license with a clean driving record

Why Krause Auto Group?

• Over 30 years of automotive success
• Family-owned and operated organization
• Promote-from-within culture with real advancement opportunities
• Supportive leadership team focused on employee success
• Opportunity to grow within a multi-brand luxury and mainstream automotive group

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.