Automotive Front Desk & Customer Experience Pro

Krause Auto Group; Alpharetta (GA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

401(k) match

HSA contributions

Dental & vision insurance

Paid vacation

Career advancement

Employee discounts

Family-owned culture

Long-term stability

Team-oriented environment

Job summary

Krause Auto Group is seeking a friendly and highly organized Receptionist / Customer Experience Coordinator to join our team. This front-line role creates a welcoming environment and starts every customer interaction with a positive, professional experience.

With over 30 years of automotive success, Krause Auto Group values development, internal promotion, and long-term stability. The multi-brand luxury and mainstream group offers significant career growth and a supportive culture.

Qualifications

• Strong communication and active listening skills.
• Outgoing, positive and professional demeanor.
• Ability to multitask in a fast-paced environment.
• Punctual, reliable, and detail-oriented work ethic.
• Professional appearance and customer-first mindset.

Responsibilities

• Answer incoming dealership calls in a professional and friendly manner.
• Greet and welcome customers and direct them to the appropriate department.
• Notify sales or service staff when customers arrive and ensure proper introductions.
• Assist in scheduling and confirming sales appointments.
• Support sales and internal teams with communication and coordination.
• Maintain a professional and positive presence at all times.
• Type memos, correspondence, reports, and other documents as needed.
• Provide general administrative and front desk support.
• Assist with additional tasks as assigned by management.

Skills

Communication

Active listening

Customer service

Multitasking

Punctuality

Detail orientation

Professional appearance

Team player

Willingness to learn

Job description

Krause Auto Group is seeking a friendly and highly organized Receptionist / Customer Experience Coordinator to join our team. This front-line role creates a welcoming environment and starts every customer interaction with a positive, professional experience.

With over 30 years of automotive success, Krause Auto Group values development, internal promotion, and long-term stability. The multi-brand luxury and mainstream group offers significant career growth and a supportive culture.