Front Desk & Customer Communications Specialist

Socket.dev; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Socket.dev in Gainesville, FL is seeking a Customer Communications Specialist to be the friendly first point of contact for visitors, vendors, and employees. You will handle inquiries, direct calls and emails, and support front-office operations with a proactive, service-oriented approach.

In this role you will coordinate requests, process administrative tasks, and contribute to a positive workplace by ensuring clear communication and attention to detail, with strong teamwork.

Qualifications

• High school diploma or GED required.
• Associate degree or related coursework preferred but not required.

Responsibilities

• Serve as the first point of contact for visitors, vendors, customers, and employees, providing a professional and welcoming experience.
• Answer, screen, and direct incoming phone calls, emails, and inquiries in a timely and courteous manner.
• Listen actively to customer concerns, identify solutions, and follow through to ensure issues are resolved effectively.
• Coordinate office requests and support services, serving as a resource for employees and external partners.
• Process orders and requests for business cards, name badges, office supplies, and other administrative services.

Skills

Customer service mindset

Verbal and written communication

Problem-solving

Organizational skills

Initiative

Interpersonal skills

Adaptability

Education

High school diploma or GED

Associate degree or related coursework

Tools

Microsoft Office

Job description

Socket.dev in Gainesville, FL is seeking a Customer Communications Specialist to be the friendly first point of contact for visitors, vendors, and employees. You will handle inquiries, direct calls and emails, and support front-office operations with a proactive, service-oriented approach.

In this role you will coordinate requests, process administrative tasks, and contribute to a positive workplace by ensuring clear communication and attention to detail, with strong teamwork.