Front Desk & Customer Care Specialist — Insurance Team

George Morris - State Farm Agent; Waynesboro (VA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401k matching

Performance bonus

Competitive salary

Dental insurance

Snacks

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Résumé du poste

George Morris - State Farm Agent is seeking a receptionist and customer service representative to join the team in Waynesboro, VA. The position focuses on delivering exceptional customer experiences while supporting office operations.

The role involves greeting clients, scheduling appointments, managing inquiries, and maintaining customer records, with opportunities to discuss insurance options and follow up on customer needs.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Proficiency with Microsoft Office and CRM software.

Responsabilités

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with administrative tasks and projects.

Connaissances

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversations

Outils

Microsoft Office

CRM systems

Description du poste

George Morris - State Farm Agent is seeking a receptionist and customer service representative to join the team in Waynesboro, VA. The position focuses on delivering exceptional customer experiences while supporting office operations.

The role involves greeting clients, scheduling appointments, managing inquiries, and maintaining customer records, with opportunities to discuss insurance options and follow up on customer needs.