Front Desk & Customer Care Specialist (Insurance Office)

State Farm Agent; Johnston (IA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

Glenn Waterhouse - State Farm Agent in Johnston, IA is seeking a Receptionist - State Farm Agent Team Member to join a dynamic insurance agency focused on delivering exceptional service. You will greet customers, manage scheduling, and handle inquiries while supporting the team with administrative tasks.

The role involves engaging in sales conversations, maintaining customer records, and contributing to a positive workplace.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Interpersonal skills

Organization

Multitasking

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Glenn Waterhouse - State Farm Agent in Johnston, IA is seeking a Receptionist - State Farm Agent Team Member to join a dynamic insurance agency focused on delivering exceptional service. You will greet customers, manage scheduling, and handle inquiries while supporting the team with administrative tasks.

The role involves engaging in sales conversations, maintaining customer records, and contributing to a positive workplace.