Front Desk & Customer Care Specialist - Insurance

Edward Randolph - State Farm Agent; Fairbanks (AK); On-site; USD 46,838,000 - 63,370,000; Full time

Benefits offered by this job

8-4 M-F schedule

SIMPLE retirement (3% match)

Paid time off

Competitive salary

Opportunity for advancement

Job summary

Ed Randolph State Farm Agency is seeking a Receptionist/Customer Care Specialist to greet customers, manage calls and scheduling, and handle inquiries while supporting a tight-knit team in a fast-paced office environment.

The role emphasizes building strong customer relationships, identifying insurance options for clients, and maintaining accurate records with proficient use of Microsoft Office and CRM systems. This position offers a Monday–Friday daytime schedule and growth opportunities.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Interpersonal skills

Sales conversations

Multitasking

Tools

Microsoft Office

CRM systems

Job description

Ed Randolph State Farm Agency is seeking a Receptionist/Customer Care Specialist to greet customers, manage calls and scheduling, and handle inquiries while supporting a tight-knit team in a fast-paced office environment.

The role emphasizes building strong customer relationships, identifying insurance options for clients, and maintaining accurate records with proficient use of Microsoft Office and CRM systems. This position offers a Monday–Friday daytime schedule and growth opportunities.