Receptionist - State Farm Agent Team Member

Edward Randolph - State Farm Agent; Fairbanks (AK); On-site; USD 46,838,000 - 63,370,000; Full time

Benefits offered by this job

8-4 M-F schedule

SIMPLE retirement (3% match)

Paid time off

Competitive salary

Opportunity for advancement

Job summary

Ed Randolph State Farm Agency is seeking a Receptionist/Customer Care Specialist to greet customers, manage calls and scheduling, and handle inquiries while supporting a tight-knit team in a fast-paced office environment.

The role emphasizes building strong customer relationships, identifying insurance options for clients, and maintaining accurate records with proficient use of Microsoft Office and CRM systems. This position offers a Monday–Friday daytime schedule and growth opportunities.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Interpersonal skills

Sales conversations

Multitasking

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• 8-4 M-F schedule


• SIMPLE retirement (3% match)


• Paid time off


• Competitive salary


• Opportunity for advancement

ROLE DESCRIPTION:

The Ed Randolph State Farm Agency is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist/Customer Care Specialist. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.


• Manage appointment scheduling and office communications.


• Assist in handling incoming inquiries and maintaining customer records.


• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.


• Provide excellent customer service and follow up on customers needs.


• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.


• Communication and interpersonal skills.


• Organizational and multitasking abilities.


• Comfortable with engaging in sales conversations.


• Basic computer skills, including Microsoft Office and CRM systems.