Front Desk & Customer Care Specialist

Parkrapids; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Parkrapids is seeking a Receptionist to manage the front desk and handle clerical tasks with a focus on customer-friendly service. You will greet customers, direct inquiries, and support daily banking operations from 8:00am to 4:30pm Monday–Thursday and 8:00am–5:00pm on Fridays.

The role requires strong communication, organization, and teamwork, with a professional appearance and the ability to multitask in a fast-paced environment. Banking familiarity is a plus.

Qualifications

• Must be team-oriented with a professional appearance and customer service attitude.
• Self-motivation, good organization, and excellent communication and phone skills.
• Ability to be proactive when issues arise and to multi-task in a fast-paced environment.
• Proficiency with Microsoft Office suite of products.
• Prior customer service/receptionist experience is preferred but not required.

Responsibilities

• Greet and welcome customers at the bank front desk.
• Direct customers to the appropriate person and office.
• Answer, screen and forward incoming calls; respond to basic questions in person, by phone, or email.
• Prepare and mail weekly new account letters to customers; maintain customer accounts.
• Maintain reception area and receive mail and deliveries; ensure security procedures.

Skills

Customer service

Communication

Teamwork

Phone skills

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Parkrapids is seeking a Receptionist to manage the front desk and handle clerical tasks with a focus on customer-friendly service. You will greet customers, direct inquiries, and support daily banking operations from 8:00am to 4:30pm Monday–Thursday and 8:00am–5:00pm on Fridays.

The role requires strong communication, organization, and teamwork, with a professional appearance and the ability to multitask in a fast-paced environment. Banking familiarity is a plus.