Banking Customer Support Specialist — Digital Help

Forward; Falls Township (PA); On-site; USD 34,000 - 42,000; Full time

Job summary

Forward Bank seeks an outgoing, service-oriented Customer Support Representative for a full-time role at our Marshfield office, with Park Falls as an alternate location. You will be the first point of contact for customer calls and emails, handling inquiries and transactions with accuracy and professionalism.

Requirements include a high school diploma and prior banking or call center experience, strong customer service and communication skills, and the ability to manage multiple tasks in a

Qualifications

• High school diploma or equivalent.
• Previous experience in a banking role and/or call center experience is preferred
• Exceptional customer service and communication skills
• Strong computer skills, specifically with e-services or online/digital banking
• Ability to manage multiple tasks in a fast-paced environment

Responsibilities

• Handle customer calls and emails as the first point of contact.
• Process customer inquiries and transactions accurately and professionally via phone or email.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High school diploma

Tools

Online banking

Job description

Forward Bank seeks an outgoing, service-oriented Customer Support Representative for a full-time role at our Marshfield office, with Park Falls as an alternate location. You will be the first point of contact for customer calls and emails, handling inquiries and transactions with accuracy and professionalism.

Requirements include a high school diploma and prior banking or call center experience, strong customer service and communication skills, and the ability to manage multiple tasks in a