Front Desk & Customer Care Specialist

State Farm; Edmond (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

State Farm is seeking a receptionist to join the Edmond office, providing warm greetings in person and by phone, directing clients to appropriate team members, and managing scheduling and communications.

The role involves handling inquiries, maintaining customer records, and engaging with customers to discuss insurance options while delivering excellent service and supporting the team with administrative tasks.

Qualifications

• Previous experience in receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

State Farm is seeking a receptionist to join the Edmond office, providing warm greetings in person and by phone, directing clients to appropriate team members, and managing scheduling and communications.

The role involves handling inquiries, maintaining customer records, and engaging with customers to discuss insurance options while delivering excellent service and supporting the team with administrative tasks.