Front Desk Coordinator Radiation

Paycom; Austin (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

Paycom in Austin, TX is seeking a Patient Scheduler/Receptionist to greet callers and patients warmly and manage scheduling with attention to demographics and insurance data. You will coordinate with providers to ensure timely appointments and accurate records in our EMR system.

Ideal candidates have 2–3 years of medical office experience and thrive in a fast-paced environment while maintaining professionalism and strong communication with patients and staff.

Qualifications

• High school diploma or GED required.
• Associates or Bachelor's Degree preferred.
• 2–3 years of medical office experience.
• Experience in a fast-paced, high patient-volume doctors office.
• Experience using EMR/scheduling systems.

Responsibilities

• Greet callers and in-office patients warmly, providing courteous service.
• Serve as the first point of contact for patients at our practice.
• Schedule appointments and update demographics and insurance information accurately.
• Confirm, cancel, reschedule, and update patient appointments per requests.
• Use the EMR system to match provider availability with patient needs.
• Schedule appointments based on clinic guidelines and maintain accurate records.
• Communicate with providers and staff about patient concerns and system issues.
• Fax or complete requests to other medical offices and ensure patient records are transferred securely.
• Maintain scheduling systems for accurate patient data and staffing insights.
• Perform other clerical duties as assigned by the office manager and travel between locations as needed.

Skills

Self-starter

Effective communication

Multitasking

Situational analysis

Multi-line phone system

Clear speech

Organization

Interpersonal skills

Professional attitude

Computer literacy

Teamwork

Education

High school diploma or GED

Associates or Bachelor's Degree

Job description

1. Greet callers and in-office patients warmly and provide courteous service.2. Understand the responsibility of serving as the first point of contact for patients at our practice.3. Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.4. Answers calls within three-four rings.5. When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.6. Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.7. Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.8. Able to accurately schedule appointments based on clinic and practice guidelines and specifications.9. Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.10. Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.11. Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).12. Address patient concerns efficiently and effectively.13. Uses customer service principles and techniques to deal with patients calmly and pleasantly.14. Other clerical duties as assigned by the office manager/administrator.15. Some travel required between multiple locations.Skills/Abilities1. Self-starter with the ability to complete daily tasks with minimal supervision.2. Skill in communicating effectively with patients or providers about scheduling preferences.3. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.4. Ability to analyze situations and respond appropriately.5. Ability to use a multi-line phone system, including transferring calls.6. Ability to speak clearly and concisely to be heard by callers and patients.7. Excellent organizational and time management skills.8. Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.9. Always maintain a professional and positive attitude.10. Common computer skills.11. Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.Education:High school diploma or GED (required)Associates or Bachelor's Degree (preferred)Experience:Two-three years of medical office experience.Previous experience of a fast-paced, high patient volume doctors office.