Front Desk Coordinator - Urology

Paycom; Opelousas (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom in Opelousas, LA is seeking a Medical Office Receptionist to greet patients, answer phones, check in patients, and enter data into EMR. This role includes verifying insurance and handling basic clerical tasks, with room for growth in a fast-paced clinic environment.

The ideal candidate has 2+ years of medical office experience, excellent communication, and strong computer/EMR skills. A HS diploma or GED is required; an Associate's or Bachelor's degree is preferred.

Qualifications

• Medical office experience required (2+ years preferred).
• Excellent communication and personal interaction skills.
• Adept with computer systems and EMR software.
• Knowledge of medical terminology and medical practice operations.
• Ability to work independently when required.

Responsibilities

• Answer phones and route calls, greet patients professionally.
• Check in patients and mark them arrived in EMR.
• Enter patient information into EMR and perform scanning/faxing duties.
• Verify insurance information and scan IDs into EMR.
• Schedule appointments and collect co-pays/deductibles.
• Assist with referrals, medical records, and new patient packets.
• Support clinical team with routine tasks and maintain office cleanliness.

Skills

Communication

Multitasking

Time management

Teamwork

Problem solving

Professional demeanor

Phone handling

Administrative skills

Education

High school diploma or GED

Associates or Bachelor's degree (preferred)

Tools

EMR software

Job description

Responsibilities include:Front line for answering phones and correctly routing incoming calls and greeting patients professionally and correctly checking in patients and marking them arrivedEntering patient information into the EMRScanning and faxing dutiesVerifying Insurance information, scanning cards and ID’s into EMRCompleting general clerical tasksScheduling appointmentsCollecting over-the-counter payments for patients (co-pays/deductibles, paying attention to account credit balances and not over collecting)May work referrals, medical records and enter new patient packets (medical info to be entered by the MA or Nurse)May be asked to assist clinical team with running urines, turning over rooms or office cleaningRequired Work Experience:Medical office experience (minimum 2 years) preferredRequired Skills:Must have excellent communication and personal interaction skillsAdept with computer systems, particularly electronic medical record softwareKnowledge of medical terminology and general medical practice operationsAbility to work independently when required / appropriateSkills/Abilities1. Self-starter with the ability to complete daily tasks with minimal supervision.2. Skill in communicating effectively with patients or providers about scheduling preferences.3. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.4. Ability to analyze situations and respond appropriately.5. Ability to use a multi-line phone system, including transferring calls.6. Ability to speak clearly and concisely to be heard by callers and patients.7. Excellent organizational and time management skills.8. Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.9. Always maintain a professional and positive attitude.10. Common computer skills.11. Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.Education:High school diploma or GED (required)Associates or Bachelor's Degree (preferred)Experience:Two-three years of medical office experience.Previous experience of a fast-paced, high patient volume doctors office.