Patient Experience Front Desk Coordinator

Integrated ENT, Allergy and Immunology; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Integrated ENT, Allergy and Immunology in New York City seeks a professional front desk receptionist to welcome patients and coordinate visits in a fast-paced healthcare setting. You will greet patients, screen calls, schedule appointments, and maintain accurate EMR records to support smooth clinic operations.

The role emphasizes patient-centered service, insurance verification, payment processing, and collaboration with clinical staff to ensure efficient patient flow and high-quality care.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years of customer service experience in a professional setting.
• Previous experience in a medical office, physician practice, or healthcare setting preferred.
• Minimum of one (1) year of experience using Electronic Medical Record (EMR) systems preferred.
• Proficiency with Microsoft Office Suite.
• Knowledge of medical terminology preferred.
• Previous experience with insurance verification, appointment scheduling, and patient registration preferred.
• Previous experience in an ENT, Allergy, Immunology, or other specialty physician practice preferred but not required.

Responsibilities

• Welcome patients, visitors, and healthcare providers in a courteous, professional, and patient-centered manner.
• Answer, screen, and route incoming telephone calls while providing exceptional customer service.
• Schedule, confirm, reschedule, and coordinate patient appointments to maximize provider productivity.
• Maintain provider schedules, including consultations, follow-up visits, testing appointments, and referrals.
• Register new patients and verify demographic, insurance, and billing information.
• Verify insurance eligibility, obtain referrals and prior authorizations when required, and communicate insurance requirements to patients.
• Collect copayments, outstanding balances, and process patient payments in accordance with company policies.
• Monitor patient accounts and assist with payment arrangements when appropriate.
• Receive, screen, and appropriately direct scheduled and walk-in patients and visitors.
• Maintain accurate, complete, and up-to-date electronic medical records (EMR).
• Organize, file, retrieve, and maintain patient records and office documentation.
• Coordinate with clinical staff to ensure efficient patient flow throughout the office.
• Process incoming mail, correspondence, faxes, and other office documentation.
• Monitor office supply inventory, place orders, and verify deliveries to support uninterrupted office operations.
• Assist with maintaining office equipment by identifying operational issues and coordinating service or repairs.
• Maintain a clean, organized, and welcoming reception area.
• Protect patient privacy by maintaining strict compliance with HIPAA and all confidentiality standards.
• Follow all company policies, procedures, and quality standards.
• Participate in ongoing training and professional development opportunities.
• Perform additional administrative duties as assigned to support the practice.

Skills

Customer service

EMR familiarity

Microsoft Office

Medical terminology

Insurance verification

Phone etiquette

Organizational skills

Education

High school diploma

Job description

Integrated ENT, Allergy and Immunology in New York City seeks a professional front desk receptionist to welcome patients and coordinate visits in a fast-paced healthcare setting. You will greet patients, screen calls, schedule appointments, and maintain accurate EMR records to support smooth clinic operations.

The role emphasizes patient-centered service, insurance verification, payment processing, and collaboration with clinical staff to ensure efficient patient flow and high-quality care.