Patient Care & Front Desk Coordinator

Mensana Center; Van Cortlandtville (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Health insurance assistance

Job summary

Mensana Center in New York seeks a friendly Receptionist to be the first point of contact for patients, support clinical staff, and help maintain efficient front office workflows.

You will greet and check in patients, manage inquiries, handle intake and HIPPA forms, schedule appointments, and coordinate with providers and pharmacies. This role offers PTO and health insurance assistance within a collaborative clinical team.

Qualifications

• 2+ years of experience in a medical or behavioral health setting.
• Strong communication, organizational, and multitasking skills.
• Proficiency with EHR software (Practice Fusion), Microsoft Office, and Google Workspace.

Responsibilities

• Greet and check in patients in a courteous and supportive manner.
• Address patient inquiries in person, over the phone, or via secure messaging.
• Manage patient intake, consent, and HIPPA forms.
• Collect patient balances for in-person payments.
• Open and close the clinic, including securing the facility and assisting with preparing the front office for daily operations.
• Answer incoming phone calls and respond or triage calls effectively.
• Maintain a detailed call log including caller information, the reason for call, and action items required.
• Ensure the call log is followed up in a timely manner.
• Schedule and confirm patient appointments, follow-ups and virtual visits.
• Maintain and update provider appointment calendars, ensuring optimal scheduling for providers.
• Communicate with patients regarding appointment reminders, follow-up instructions, virtual office access links, and general inquiries.
• Assist providers with organizing and distributing medication samples.
• Communicate with pharmacies regarding prescription refills, clarifications, and prior authorizations.
• Scan and upload documents to patient charts.
• Obtain biological specimens from patients.
• Facilitate pickup/delivery of specimen results and update patient information in the diagnostic company platform.
• Communicate patient concerns and schedule updates to clinical staff promptly.
• Assist with ad-hoc requests and special projects as assigned to support the overall mission, goals, and values of the clinic.

Skills

Communication

Organizational skills

Multitasking

Tools

Practice Fusion

Microsoft Office

Google Workspace

Job description

Mensana Center in New York seeks a friendly Receptionist to be the first point of contact for patients, support clinical staff, and help maintain efficient front office workflows.

You will greet and check in patients, manage inquiries, handle intake and HIPPA forms, schedule appointments, and coordinate with providers and pharmacies. This role offers PTO and health insurance assistance within a collaborative clinical team.