Patient-Focused Front Desk Coordinator

CenterWell; Town of Florida (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus plan

Comprehensive benefits

Job summary

CenterWell Senior Primary Care in New York is seeking a Receptionist 1 to warmly welcome patients and manage front desk operations onsite. You will support clinical staff, maintain patient records, and help ensure a smooth, compassionate environment.

You will greet patients, schedule appointments, handle inquiries, collect copays, and assist with supplies, with TB screening required upon hire. Bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or GED required.
• 1+ year healthcare customer service experience.
• Ability to convey information with a positive tone during calls.
• Experience coordinating tasks, resources and schedules for efficient workflow.
• Experience using MS Office for reporting and data analysis.
• TB screening upon hire is required.

Responsibilities

• Greet patients and visitors warmly in person and over the phone.
• Schedule and confirm patient appointments; manage calendars.
• Maintain confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays as needed.
• Handle incoming calls and provide information with empathy.
• Keep the reception area clean, stocked, and organized.
• Assist with supply orders and courier coordination.

Skills

Healthcare customer service

Strong communication

Task coordination

MS Office experience

Patient care improvement

TB screening compliance

Education

High School Diploma or GED

Tools

EMR systems

Job description

CenterWell Senior Primary Care in New York is seeking a Receptionist 1 to warmly welcome patients and manage front desk operations onsite. You will support clinical staff, maintain patient records, and help ensure a smooth, compassionate environment.

You will greet patients, schedule appointments, handle inquiries, collect copays, and assist with supplies, with TB screening required upon hire. Bilingual English/Spanish is a plus.