Front Desk Coordinator - Patient Concierge & Scheduling

North American Dental Group; Valparaiso (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Benefits

Career Growth

Job summary

North American Dental Group - Valparaiso, IN is seeking a Front Desk Coordinator to be the friendly face patients first meet. You’ll manage patient check-ins, handle co-pays, verify insurance, and schedule appointments while keeping the front desk running smoothly.

Ideal candidates have 1-5 years in dental or customer service, familiarity with dental software and Microsoft Office, and excellent communication and multitasking abilities in a fast-paced team environment.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Insurance experience

Dental experience

Communication

Organization

Multitasking

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group - Valparaiso, IN is seeking a Front Desk Coordinator to be the friendly face patients first meet. You’ll manage patient check-ins, handle co-pays, verify insurance, and schedule appointments while keeping the front desk running smoothly.

Ideal candidates have 1-5 years in dental or customer service, familiarity with dental software and Microsoft Office, and excellent communication and multitasking abilities in a fast-paced team environment.