Dental Front Desk: Patient Experience & Growth

North American Dental Group (NADG); Youngstown (OH); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive PTO

Benefits package

401k

Career growth

Job summary

North American Dental Group's partner practice in Youngstown, OH is seeking a Front Desk Coordinator to deliver top-notch patient care. You will handle check-in/out, scheduling, insurance verification, and end-of-day reports, ensuring every patient visits with peace of mind.

You’ll greet visitors, answer calls, explain procedures, collect co-pays, verify coverage, and keep accurate records. Requirements: HS diploma (associates preferred), 1–5 years in customer service or dental front desk,

Qualifications

• High School Diploma or equivalent; Associate's degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs.

Responsibilities

• Handle financial information, insurance verification, and end-of-day reports with accuracy.
• Clerical tasks: sorting mail, scanning, greeting visitors, scheduling and confirming appointments.
• Explain procedures to patients using dental knowledge.
• Present financial policies, collect co-pays, verify insurance.
• Track appointments for no-shows, cancellations, and late arrivals.

Skills

Customer service

Insurance knowledge

Dental experience

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

MS Office

Job description

North American Dental Group's partner practice in Youngstown, OH is seeking a Front Desk Coordinator to deliver top-notch patient care. You will handle check-in/out, scheduling, insurance verification, and end-of-day reports, ensuring every patient visits with peace of mind.

You’ll greet visitors, answer calls, explain procedures, collect co-pays, verify coverage, and keep accurate records. Requirements: HS diploma (associates preferred), 1–5 years in customer service or dental front desk,