Front Desk Coordinator – Part-Time, Trauma-Informed Support

Evolving Solution Services; Jackson (MI); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

Free Life Insurance

Free Short-term Disability

Simple IRA Savings 3% Company Match

11 Paid Holidays

PTO

Casual Dress Code

Employee Assistance Program

Monthly Employee Recognition

Job summary

Segue Inc. is seeking a part-time Front Desk Coordinator in Jackson, Michigan to provide welcoming customer service and essential administrative support in a mental health setting. You will register and schedule clients, manage the EMR, greet visitors, and coordinate communications with clinical staff.

The role requires strong interpersonal skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment while preserving confidentiality and trauma-informed care.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 1 year of customer service or front desk experience (healthcare or behavioral health setting a plus).
• Proficiency with Microsoft Office Suite.
• Able to type 35 wpm with high degree of accuracy.
• Ability to manage multiple tasks in a fast-paced environment with frequent interruptions.
• Strong communication, organizational, and problem-solving skills.
• Ability to operate standard office equipment and multi-line telephone systems.

Responsibilities

• Register and check-in new and returning consumers in the EMR, ensuring accurate and complete demographic and insurance information.
• Schedule, reschedule, and confirm appointments in person and via telephone.
• Coordinate appointments across providers and services to support continuity of care.
• Identify and coordinate transportation needs to Segue, Inc. appointments.
• Scrub charts for upcoming appointments and identifying documentation needs.
• Verify and update consumer information at each visit.
• Promptly greet all consumers and visitors in a professional, welcoming, and trauma-informed manner.
• Serve as the primary point of contact for inquiries, providing clear information and assistance.
• Manage consumer flow in the lobby and communicate delays or updates to consumers and staff.
• De-escalate concerns and elevate to Customer Service Specialist when appropriate.
• Answer and manage a multi-line telephone system, directing calls appropriately.
• Respond to inquiries, take accurate messages, and ensure timely follow-up.
• Communicate effectively with clinical and administrative staff regarding consumer needs.
• Enter, update, and maintain accurate records in the EMR.
• Scan and upload documents into consumer records in a timely manner.
• Run reports and assist with data quality review and correction.
• Assist with document tracking, consents, and fee determinations.
• Process requests for records in accordance with agency policies and consumer consent.
• Maintain confidentiality of all consumer information.
• Support compliance with accreditation and regulatory standards.
• Manage incoming and outgoing mail, faxes, and electronic communications.
• Maintain an organized and professional front desk and lobby area.
• Provide administrative support to clinical staff as needed.
• Perform other duties as assigned by administration.
• Flexibility in working additional hours and carrying out additional duties as directed by Administration is a requirement for this position.

Skills

Customer service

Microsoft Office

Typing 35 wpm

Communication

Organization

Problem-solving

Multitasking

Telephone handling

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Segue Inc. is seeking a part-time Front Desk Coordinator in Jackson, Michigan to provide welcoming customer service and essential administrative support in a mental health setting. You will register and schedule clients, manage the EMR, greet visitors, and coordinate communications with clinical staff.

The role requires strong interpersonal skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment while preserving confidentiality and trauma-informed care.