Trauma-Informed Front Desk & Scheduling Coordinator

Attain Behavioral Health; Toledo (OH); On-site; USD 19,286 - 24,796; Full time

Job summary

Attain Behavioral Health is seeking a Front Desk Receptionist to serve as the first point of contact for clients, visitors, and staff. You will manage front office operations, scheduling, and provide administrative support in a trauma-informed, HIPAA-compliant environment.

This on-site, full-time role in Ohio involves coordinating appointments, assisting with telehealth access, maintaining records, and ensuring a welcoming, organized office that supports clinicians and clients.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Proficiency with Microsoft Office Suite and the ability to learn Electronic Health Record systems.
• Strong organizational, communication, customer service, and multitasking skills.
• Ability to maintain professionalism and confidentiality in a behavioral healthcare setting.

Responsibilities

• Greet clients, visitors, referral sources, vendors, and staff in a professional, courteous, and welcoming manner.
• Answer, screen, and direct incoming telephone calls.
• Assist clients with check-in and check-out procedures and ensure required administrative documentation is completed.
• Provide general information regarding agency services, appointments, office hours, and procedures while maintaining confidentiality and protecting client privacy.
• Maintain a clean, organized, and professional reception and waiting area.
• Assist clients with accessing telehealth appointments through the ANEW Doxy platform and connecting with Attain Behavioral Health providers.

Skills

Customer service

Multitasking

Communication

Professionalism

Confidentiality

Trauma-informed communication

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Office Suite

Electronic Health Record systems

Job description

Attain Behavioral Health is seeking a Front Desk Receptionist to serve as the first point of contact for clients, visitors, and staff. You will manage front office operations, scheduling, and provide administrative support in a trauma-informed, HIPAA-compliant environment.

This on-site, full-time role in Ohio involves coordinating appointments, assisting with telehealth access, maintaining records, and ensuring a welcoming, organized office that supports clinicians and clients.