Trauma-Informed Front Office & Operations Coordinator

MSU - Michigan State University; East Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Michigan State University’s Center for Survivors seeks a Front Office Coordinator I to support daily operations across Center programs, ensuring a safe, welcoming environment for clients, visitors, and staff. The role involves confidential record-keeping, scheduling, purchasing, and budget tracking in a trauma-informed, survivor-centered setting.

The position functions as a primary contact, coordinating communications, meetings, and operational logistics while upholding confidentiality and

Qualifications

• Knowledge equivalent to two to three years of college, technical school or related field.
• Six months to one year of related and progressively responsible work experience in customer service.
• Experience with scheduling, purchasing, budget tracking, or records management.
• Bilingual or multilingual proficiency preferred.
• Experience in college/university environment helpful.
• Experience with survivors of interpersonal violence, trauma responses, or individuals in acute distress.

Responsibilities

• Greets, assists, screens, and directs clients, patients, visitors, and stakeholders in person, by phone, and electronically.
• Assists with scheduling, client arrival notifications, and information about services, policies, procedures, and resources.
• Maintains confidentiality with a calm, trauma-informed approach.
• Provides administrative support to Center programs staff and manages records, files, inventories, and systems.
• Supports purchasing, reimbursement, invoice processing, budget tracking, and financial reporting.
• Coordinates meetings, trainings, events, room reservations, travel, and related logistics.

Skills

Customer service

Scheduling

Records management

Budget tracking

Communication skills

Trauma-informed approach

Confidentiality

Multitasking

Education

Some college/technical education

Tools

Kuali Financial System

Microsoft Office

Job description

Michigan State University’s Center for Survivors seeks a Front Office Coordinator I to support daily operations across Center programs, ensuring a safe, welcoming environment for clients, visitors, and staff. The role involves confidential record-keeping, scheduling, purchasing, and budget tracking in a trauma-informed, survivor-centered setting.

The position functions as a primary contact, coordinating communications, meetings, and operational logistics while upholding confidentiality and