Clinic Coordinator: Patient Access & Scheduling

Friend Health; Chicago (IL); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Competitive salary package

Comprehensive benefits

Paid time off and holidays

Tuition reimbursement and professional

Job summary

Friend Health is seeking a Clinic Coordinator to manage front desk operations and patient interactions in a fast-paced outpatient clinic. You will verify demographics and insurance, assist with Medicaid enrollment, and schedule appointments while maintaining courteous customer service.

Responsibilities include collecting copays, coordinating with multiple departments, and ensuring compliance with FQHC requirements. Strong typing, EHR familiarity, and HIPAA knowledge are essential for success.

Qualifications

• 2–3 years of customer service/front desk experience.
• Experience with patient registration and scheduling.
• HIPAA knowledge and ability to handle sensitive information.
• Typing at least 35 WPM and data entry tasks.

Responsibilities

• Enter and verify patient demographic and insurance information at every point of contact.
• Assist patients with Medicaid applications, including Newborn Add-On, MPE, and CountyCare enrollment.
• Schedule and confirm patient appointments according to established procedures.
• Call no-show patients within 24 hours to reschedule appointments.
• Greet patients and answer calls professionally and courteously.
• Collect copayments and balances at check-in and reconcile daily balances for submission to the Site Manager.
• Maintain office supplies and forms required for front desk operations.
• Ensure compliance with FQHC program requirements, including Sliding Fee Scale discounts.
• Work collaboratively with all departments to ensure timely patient registration and coordinated care.
• Perform other duties as assigned by leadership.

Skills

Customer service

Front desk operations

Interpersonal skills

Typing speed 35 WPM

Data entry

Professionalism

HIPAA knowledge

Education

High School Diploma or GED

Associate degree or some college coursework

Tools

EHR experience

Job description

Friend Health is seeking a Clinic Coordinator to manage front desk operations and patient interactions in a fast-paced outpatient clinic. You will verify demographics and insurance, assist with Medicaid enrollment, and schedule appointments while maintaining courteous customer service.

Responsibilities include collecting copays, coordinating with multiple departments, and ensuring compliance with FQHC requirements. Strong typing, EHR familiarity, and HIPAA knowledge are essential for success.