Patient Experience Front Desk Coordinator

alpinephysicians; Thornton (CO); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

alpinephysicians is seeking a Front Desk Receptionist to warmly greet visitors and manage appointments in a fast-paced healthcare setting. You will handle copays, maintain patient records, answer calls, and support the office team with accuracy and a friendly, professional demeanor.

Prior healthcare experience, attention to detail, and strong communication are essential in this entry-level role. The role is on-site in Thornton, CO with opportunities for growth and a collaborative team

Qualifications

• High school diploma or equivalent.
• At least 1 year receptionist experience, preferably in a healthcare setting.
• Proficiency in MS Word, Outlook, Excel, and EMR systems (Allscripts preferred).
• Excellent communication skills to interact with callers, physicians, and staff.
• Strong ability to prioritize, multi-task, and pay close attention to detail.
• Team player with the ability to work independently in a high-stress environment.

Responsibilities

• Warm Welcome: Greet and direct visitors with a smile, providing clear instructions and ensuring they feel comfortable and informed.
• Efficient Administration: Handle copay collections, appointment scheduling, paperwork preparation, and reminder phone calls with precision and care.
• Accurate Data Management: Keep patient files up-to-date and balanced, ensuring all information is entered correctly.
• Professional Communication: Answer calls professionally, screen and take messages, and address caller needs with a focus on exceptional customer service.
• Supportive Office Role: Assist with computer input, typing, scheduling, form preparation, correspondence, data compilation, and various projects to support the office team.
• Organized Environment: Maintain office equipment and supplies, keeping the reception area clean and orderly.
• Versatile Duties: Take on additional tasks and projects as needed, contributing to the overall success of the team.
• Positive Patient Experience: Create a lasting, positive impression on every patient who walks through our doors.

Skills

Interpersonal skills

Organizational skills

Multitasking

Team player

Independent worker

Communication

Education

High school diploma or equivalent

Tools

Allscripts EMR

MS Word

Outlook

Excel

Job description

alpinephysicians is seeking a Front Desk Receptionist to warmly greet visitors and manage appointments in a fast-paced healthcare setting. You will handle copays, maintain patient records, answer calls, and support the office team with accuracy and a friendly, professional demeanor.

Prior healthcare experience, attention to detail, and strong communication are essential in this entry-level role. The role is on-site in Thornton, CO with opportunities for growth and a collaborative team