Front Desk Coordinator - MRI

Ontario Trillium Foundation; Harvey (LA); On-site; USD 22,000 - 30,000; Full time

Job summary

LA Imaging Solutions in Marrero, LA is seeking a Front Desk Coordinator for the MRI Department. You will greet patients, verify information, schedule MRI appointments, and handle front desk tasks in a fast-paced healthcare setting.

The role requires bilingual English/Spanish skills, medical office experience, and strong customer service. You will maintain patient confidentiality and collaborate with clinicians to ensure efficient patient flow.

Qualifications

• Prior medical or clinical experience is required.
• Bilingual in English and Spanish with translation ability.
• Experience in a medical office, clinic, imaging center, or similar setting.
• Strong customer service and communication skills.
• Professional and compassionate demeanor when interacting with patients.
• Ability to work with computers, EMR, scheduling and verification systems.
• Ability to maintain patient confidentiality per HIPAA.

Responsibilities

• Greet and check in patients in a friendly, professional manner.
• Verify demographics, insurance information and required docs.
• Schedule and confirm MRI appointments and coordinate scheduling.
• Answer calls and respond to patient questions about appointments and paperwork.
• Provide instructions and information to patients about preparation.
• Collect copays and other payments; document accurately.
• Verify insurance eligibility and assist with authorizations or referrals.
• Coordinate with clinical staff to ensure smooth patient flow.
• Assist with referrals, medical records, orders, and documentation as needed.
• Translate for Spanish-speaking patients when needed and maintain confidentiality.
• Maintain accurate records and HIPAA-compliant processes.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Attention to detail

Communication skills

Multitasking

HIPAA compliance

Teamwork

Tools

EMR systems

Scheduling software

Insurance verification systems

Job description

Front Desk Coordinator – Job Posting

Front Desk Coordinator – MRI Department

Join Our Team at LA Imaging Solutions

We are seeking a professional, organized, and patient-focused Front Desk Coordinator to join our MRI clinic in Marrero. The Front Desk Coordinator serves as the first point of contact for our patients and is responsible for providing excellent customer service while efficiently managing front desk and administrative functions in a busy healthcare environment.

Essential Functions

• Greet and check in patients in a friendly, professional, and timely manner.
• Verify patient demographics, insurance information, and required documentation.
• Schedule and confirm MRI appointments and assist with appointment coordination.
• Answer incoming phone calls and respond to patient questions regarding appointments, paperwork, and general clinic information.
• Communicate with patients regarding appointment instructions, preparation requirements, and other necessary information.
• Obtain and accurately document patient information while maintaining confidentiality.
• Collect copays, deductibles, and other applicable patient payments.
• Verify insurance eligibility and assist with obtaining necessary authorizations or referrals.
• Coordinate with clinical and imaging staff to ensure an efficient patient flow.
• Assist with referrals, medical records, orders, and other documentation as needed.
• Communicate effectively with physicians' offices, insurance companies, patients, and internal staff.
• Provide Spanish-English interpretation/translation for Spanish-speaking patients when needed.
• Maintain accurate records and ensure all front desk processes are completed according to company and regulatory requirements.
• Maintain a clean, organized, and professional reception area.
• Follow HIPAA and all applicable healthcare privacy and compliance requirements.
• Perform other administrative and patient-support duties as assigned.

Required Qualifications

Candidates must meet the following requirements to be considered for the position:

• Prior medical or clinical experience is required.
• Bilingual in English and Spanish with the ability to effectively translate for Spanish-speaking patients is required.
• Previous experience in a medical office, clinic, imaging center, physician's office, or similar healthcare setting.
• Strong customer service and communication skills.
• Professional and compassionate demeanor when interacting with patients.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities in a fast-paced clinical environment.
• Comfortable working with computers, electronic medical records, scheduling systems, and insurance verification systems.
• Ability to maintain patient confidentiality and comply with HIPAA requirements.
• Ability to work effectively as part of a healthcare team.

Preferred Qualifications

• Experience working in radiology, MRI, diagnostic imaging, or a specialty medical practice.
• Experience with insurance verification, authorizations, referrals, or medical scheduling.
• Familiarity with medical terminology.
• Experience working with diverse patient populations.

Why Join Us:

• Opportunity to lead a dynamic team in a respected healthcare organization.
• Supportive work environment focused on patient care and team success.
• Competitive pay and benefits package.

Location:

Marrero, LA , with occasional travel to other MRI sites for training.

Schedule:

Full-time, Monday–Friday 8am – 5 pm

If you are a motivated leader with a passion for healthcare operations, and take the next step in your career!