Front Desk Coordinator II - Patient Experience & Admin Pro

Smile Doctors; Madison (GA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/long-term disability

401(k) plan

Paid time off

Job summary

Paschal Orthodontics is seeking a Front Desk Coordinator II to join our growing team in a patient-focused orthodontic practice in the Madison area. You will greet patients, manage the front desk, verify insurance, schedule appointments, and assist with billing and communications.

The role emphasizes strong communication, organization, and the ability to work with diverse patients. This is a full-time posting with opportunities to engage in marketing initiatives and patient experience

Qualifications

• High School Diploma or equivalent required.
• Six (6) months as a Smile Doctors Front Desk Coordinator I.
• Bilingual a plus, but not required.

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Notifies clinicians of patient arrival and readiness.
• M akes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Verifies insurance information and works towards a resolution.
• Makes changes to the patient schedule as necessary.
• Presents contracts to patients, coordinates payment arrangements and/or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.
• Encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application.

Skills

Patient relationships

Effective communication

Active listening

Education

High School Diploma or equivalent

Job description

Paschal Orthodontics is seeking a Front Desk Coordinator II to join our growing team in a patient-focused orthodontic practice in the Madison area. You will greet patients, manage the front desk, verify insurance, schedule appointments, and assist with billing and communications.

The role emphasizes strong communication, organization, and the ability to work with diverse patients. This is a full-time posting with opportunities to engage in marketing initiatives and patient experience