Front Desk Coordinator II — Elevate Patient Experience

Smile Doctors Affiliate; Madison (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Job summary

Paschal Orthodontics is seeking a Front Desk Coordinator II to join our growing team in Georgia. You’ll greet patients, manage visits, answer calls, and handle administrative duties to keep the front desk running smoothly.

The role emphasizes patient service, insurance verification, scheduling, payments, and coordination with clinicians. A positive attitude and clear communication help you thrive in our people-first culture.

Qualifications

• High School Diploma or equivalent required.
• Six months front desk experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greets and receives customers, determines nature of visit and notifies appropriate team member(s).
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information, investigates issues, and resolves where possible.
• Schedules appointments for returning patients and updates charts.
• Presents contracts to patients and coordinates payment arrangements and/or account resolution.
• Receives, stores, and delivers shipments and mail; takes payments and posts to accounts.
• Supports internal marketing initiatives and promotes Smile Doctors Anywhere to patients.
• Notifies clinicians of patient arrival and readiness; coordinates with Practice Director for supplies.

Skills

Customer relations

Communication skills

Active listening

Bilingual (a plus)

Education

High School Diploma or equivalent

Job description

Paschal Orthodontics is seeking a Front Desk Coordinator II to join our growing team in Georgia. You’ll greet patients, manage visits, answer calls, and handle administrative duties to keep the front desk running smoothly.

The role emphasizes patient service, insurance verification, scheduling, payments, and coordination with clinicians. A positive attitude and clear communication help you thrive in our people-first culture.