Front Desk Coordinator II

Smile Doctors Affiliate; Madison (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Job summary

Paschal Orthodontics is seeking a Front Desk Coordinator II to join our growing team in Georgia. You’ll greet patients, manage visits, answer calls, and handle administrative duties to keep the front desk running smoothly.

The role emphasizes patient service, insurance verification, scheduling, payments, and coordination with clinicians. A positive attitude and clear communication help you thrive in our people-first culture.

Qualifications

• High School Diploma or equivalent required.
• Six months front desk experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greets and receives customers, determines nature of visit and notifies appropriate team member(s).
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information, investigates issues, and resolves where possible.
• Schedules appointments for returning patients and updates charts.
• Presents contracts to patients and coordinates payment arrangements and/or account resolution.
• Receives, stores, and delivers shipments and mail; takes payments and posts to accounts.
• Supports internal marketing initiatives and promotes Smile Doctors Anywhere to patients.
• Notifies clinicians of patient arrival and readiness; coordinates with Practice Director for supplies.

Skills

Customer relations

Communication skills

Active listening

Bilingual (a plus)

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?Paschal Orthodontics is seeking a Front Desk Coordinator II to join our growing team.How you’ll make us better:Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitNotifies clinicians of patient arrival and readinessMakes appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesVerifies insurance information, investigates any issues, and works towards a resolutionMakes changes to the patient schedule as necessaryPresents contracts to patients, coordinates payment arrangements and/or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneConsistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatmentCommunicates office supply requirements to the Practice Director for monthly supply orderYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to establish and maintain good working relationships with patients and coworkersAbility to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredSix (6) months as a Smile Doctors Front Desk Coordinator IBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Paschal Orthodontics?We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.This is the perfect opportunity to grow with an expanding organization! Apply today!