Front Desk Coordinator II

Smile Doctors; Madison (GA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/long-term disability

401(k) plan

Paid time off

Job summary

Paschal Orthodontics is seeking a Front Desk Coordinator II to join our growing team in a patient-focused orthodontic practice in the Madison area. You will greet patients, manage the front desk, verify insurance, schedule appointments, and assist with billing and communications.

The role emphasizes strong communication, organization, and the ability to work with diverse patients. This is a full-time posting with opportunities to engage in marketing initiatives and patient experience

Qualifications

• High School Diploma or equivalent required.
• Six (6) months as a Smile Doctors Front Desk Coordinator I.
• Bilingual a plus, but not required.

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Notifies clinicians of patient arrival and readiness.
• M akes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Verifies insurance information and works towards a resolution.
• Makes changes to the patient schedule as necessary.
• Presents contracts to patients, coordinates payment arrangements and/or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.
• Encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application.

Skills

Patient relationships

Effective communication

Active listening

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile? Paschal Orthodontics is seeking a Front Desk Coordinator II to join our growing team.

How You’ll Make Us Better

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s). Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Notifies clinicians of patient arrival and readiness
• Makes appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• Verifies insurance information, investigates any issues, and works towards a resolution
• Makes changes to the patient schedule as necessary
• Presents contracts to patients, coordinates payment arrangements and/or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment
• Communicates office supply requirements to the Practice Director for monthly supply order

Your Special Skills

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to establish and maintain good working relationships with patients and coworkers
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites For Success

• High School Diploma or equivalent required
• Six (6) months as a Smile Doctors Front Desk Coordinator I
• Bilingual a plus, but not required

The Perks

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Paschal Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles. This is the perfect opportunity to grow with an expanding organization.