Front Desk Coordinator: Elevate Patient Experience & Admin

Smile Doctors Affiliate; Greenville (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Job summary

Shaw Orthodontics is seeking a Front Desk Coordinator I to join our Greenville practice. You will greet patients, manage check-ins, verify insurance, handle calls, and assist with scheduling and billing, ensuring a smooth patient experience.

The role emphasizes excellent customer service, multitasking, and strong communication skills in a fast-paced orthodontic front office environment. Training provided; growth opportunities available.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet customers and determine the nature of their visit.
• Answer, screen, and route incoming calls; take messages as needed.
• Check emails, text messages, voicemails.
• Check-in and collect general information from patients on their first visit.
• Verify insurance information.
• Update charts and patient information; notify clinicians of arrivals.
• Print appointment reminders and school/work excuses; manage calendar changes.
• Handle payments and account resolutions; coordinate payment arrangements.
• Receive, store, and deliver mail and shipments.
• Support internal marketing initiatives and generate reports.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Education

High School Diploma or equivalent

Job description

Shaw Orthodontics is seeking a Front Desk Coordinator I to join our Greenville practice. You will greet patients, manage check-ins, verify insurance, handle calls, and assist with scheduling and billing, ensuring a smooth patient experience.

The role emphasizes excellent customer service, multitasking, and strong communication skills in a fast-paced orthodontic front office environment. Training provided; growth opportunities available.