Front Desk Coordinator — Flexible Hours & Patient Care

Pediatrics Management Group; Crofton (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate in Crofton, MD to warmly greet families, manage the registration process, and support the medical team with administrative tasks. The role requires organized multitasking, HIPAA compliance, and strong customer service as part of delivering a First-class experience.

The ideal candidate is a team player with excellent communication skills, proficient in Microsoft Office, and able to handle dynamic, high-pressure moments while maintaining

Qualifications

• Team player in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Superior situational awareness and ability to react to urgent situations.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Supports patient care quality initiatives as directed.
• Coordinates escalations to ensure timely resolutions.
• Maintains patient accounts and HIPAA compliance.
• Performs opening and closing duties and administrative tasks.

Skills

Team player

Microsoft Office

Customer service

Verbal and written communication

Time management

Detail oriented

Situational awareness

Education

High school diploma or GED

Job description

PM Pediatric Care is seeking a Front Desk Associate in Crofton, MD to warmly greet families, manage the registration process, and support the medical team with administrative tasks. The role requires organized multitasking, HIPAA compliance, and strong customer service as part of delivering a First-class experience.

The ideal candidate is a team player with excellent communication skills, proficient in Microsoft Office, and able to handle dynamic, high-pressure moments while maintaining