Front Desk Coordinator – Behavioral Health Admin & Support

Oakland Family Services; Royal Oak (MI); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Retirement plan with company match

Paid time off (12 holidays)

Job summary

Oakland Family Services in Royal Oak, MI is seeking an Office Coordinator to keep the front desk running smoothly and support clinicians and staff. You’ll greet clients, manage phone calls, schedule appointments, and maintain accurate records in the EHR system while processing payments and coordinating with providers.

This full-time role requires 3–5 years of front-office experience in a medical or behavioral health setting, a high school diploma or equivalent, and strong customer service

Qualifications

• High School graduate or equivalent with basic office procedures in a medical/behavioral health setting.
• 3–5 years of front office experience in a medical or behavioral health environment.
• Strong customer service skills and familiarity with HIPAA requirements.

Responsibilities

• Provides front desk coverage from 9 to 5 (or as scheduled), including some evenings as needed.
• Greet clients, direct visitors, answer phones, and route messages.
• Schedule and cancel appointments and manage the telephone system.
• Maintain working knowledge of the agency EHR for Treatment Services programs.
• Process copays and fees, issue receipts, and enter payments.

Skills

Front desk operations

Customer service

Office administration

Microsoft Office

HIPAA compliance

Education

High School diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Oakland Family Services in Royal Oak, MI is seeking an Office Coordinator to keep the front desk running smoothly and support clinicians and staff. You’ll greet clients, manage phone calls, schedule appointments, and maintain accurate records in the EHR system while processing payments and coordinating with providers.

This full-time role requires 3–5 years of front-office experience in a medical or behavioral health setting, a high school diploma or equivalent, and strong customer service