Front Desk Coordinator

Developmental Therapy Inc; Winston-Salem (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company seeks a Front Desk Coordinator in Winston-Salem to manage administrative duties and serve as the first point of contact for patients. This role requires strong communication skills and previous customer service experience in a busy medical office environment.

Benefits

Medical Benefits

Dental Benefits

Health Benefits

Vision Benefits

Paid Vacation

Qualifications

• At least two years of customer service experience required.
• Strong verbal and written communication skills.
• Experience as a medical receptionist is a plus.

Responsibilities

• Coordinate administrative duties including scheduling and billing.
• Ensure smooth internal and external communication.
• Track referrals and insurance authorizations.

Skills

Communication

Independence

Customer Service

Education

High School Diploma or GED

College degree in business administration (preferred)

Tools

Computer Skills

Job description

The Front Desk Coordinator in Winston-Salem coordinates everything needed for our office in Winston-Salem. This is a very busy position that reports directly to the Front Desk Manager and is often the first face of DTA that our community sees. This positions will be responsible for coordinating administrative duties, including (but not limited to): scheduling, in-clinic collections, insurance verifications, and continued insurance authorizations.

Job Location:

720-62 Coliseum Plaza Ct
Winston-Salem, NC, 27106

• Job Title: Front Desk Coordinator
• Reports To: Front Desk Manager
• Job Status:Full Time
• Post Date: July 11, 2024
• Valid Through:2025-12-31
• Job Code:FDFTWs
• medical
• dental
• health
• vision
• paid vacation

Qualifications

Educational Experience

high school

A college degree in business administration or equivalent is preferred, at a minimum candidates are required to have a High School Diploma or GED.

Work Experience

• At least two years of training or experience in customer service and office work.
• Strong verbal and written communication skills
• Ability to work independently
• Medical Office 1 year (Preferred)
• Medical Receptionist: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Purpose

To oversee the Front Desk of the company, to assist with the production and viability of the whole group. One full-time position in Winston Salem office.

Product

High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to Billing Department.

Job Functions

• Ensuring the internal and external communications of the company flow smoothly and efficiently.
• Keeping a good working relationship with all referral sources, both new and existing
• Overseeing the setting of patient appointments efficiently and for maximum production.
• Ensuring that appointments by patients are kept.
• This includes rescheduling within the same week when possible
• Enforcing DTA Arrivals Policy (“No show” and 24- hour cancellation policies)
• Ensuring referrals convert into evaluations with minimal delay.
• Tracking referrals
• Completing insurance authorizations and re-authorizations on time to prevent a lapse in therapy services
• Ensuring all services provided have full billing information obtained before service is rendered.
• Tracking Referrals
• Ensuring front desk collections are done fully and on time (same day of service).
• Assisting with marketing and public relations
• Maintain the reception area, keeping it clean and free of clutter
• Maintain an orderly & clean waiting area
• Ensure it is clean, chairs put away, etc.

Quotas

• 86% or better arrival rate
• Five 5-star reviews each month from clients

Application Form

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Equal Access to programs services and employment opportunities is available to all persons without regard to race, religion, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity), disability, sickle cell or hemoglobin C trait, genetic information, or any other basis protected by federal, state, and/or local law.
In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternative format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.