Front Desk Manager - Greensboro

Hand & Stone Franchise Corp; Greensboro (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A premier spa is seeking a dynamic Spa Leader to oversee front desk operations and enhance client experiences. This role offers opportunities for advancement in a supportive environment focused on leadership development and performance-driven compensation. Ideal candidates will have a passion for customer service and a record of leadership success.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1-3 years of leadership experience.
• Fast learner with a positive attitude.
• Flexibility for varied schedules.

Responsibilities

• Achieve performance goals such as membership conversion and booking efficiency.
• Lead the front desk team to exceed sales targets.
• Provide exceptional guest experiences.

Skills

Customer service

Leadership

Communication

Organizational skills

Conflict resolution

Tools

MS Office

Google Docs

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Greensboro, located at 3352 W Friendly Ave, Greensboro, NC 27410, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a Front Desk Manager, you will focus on front desk operations, client experience, and sales performance, with a clear pathway to future management roles. Promotions depend on market growth, role availability, and performance, but our goal is continuous leadership development. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FG Spa, LLC is a franchisee of Hand & Stone, operating 60 locations across 8 states. We prioritize a people-first culture, offering a nurturing environment where your growth and well-being are top priorities. We support your career through sales coaching, training, and growth opportunities into spa leadership. Compensation: We offer a competitive package with an hourly base rate and uncapped commissions, with typical earnings up to $21/hour based on performance.

As a Front Desk Manager, you will:

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance targets
• Provide exceptional guest experiences
• Oversee daily front desk operations
• Train, monitor, and coach team members
• Assist in recruiting, onboarding, and training new hires
• Maintain knowledge of services and promote them to clients
• Promote sales, promotions, and events
• Uphold cleanliness standards
• Handle administrative tasks like sales reports and cash handling

The schedule includes weekends, days, evenings, and holidays, requiring flexible availability.

Role Requirements:

• Passion for customer service and people
• Flexibility to work evenings, weekends, and holidays
• Willingness to travel for training or events
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs; knowledge of Zenoti is a plus
• Team player with the ability to work independently
• Strong organizational skills and attention to detail
• Customer conflict resolution skills

We can’t wait to meet you!