Front Desk Manager Greensboro

Hand & Stone - 3352 W Friendly Ave - Greensboro, NC; Greensboro (NC); On-site; USD 35,000 - 44,000; Full time

Job summary

FGG Spa, LLC is seeking a dynamic Spa Leader in Greensboro, NC, who will focus on front desk operations and sales performance. The ideal candidate will have 1-3 years of leadership experience and excel in providing clients with an outstanding service experience while leading a team towards exceeding sales goals. With competitive compensation and a focus on fostering growth and success, this role offers clear advancement opportunities for motivated individuals.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1-3 years of leadership experience in a relevant field.
• Ability to work a flexible schedule, including weekends and holidays.
• Excellent communication skills and a positive attitude.

Responsibilities

• Achieve performance goals such as Membership Conversion and Booking Efficiency.
• Lead the front desk team to exceed sales targets.
• Provide exceptional guest and member experiences.

Skills

Communication

Customer conflict resolution

Organization

Sales performance

Leadership

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Greensboro, located at 3352 W Friendly Ave, Greensboro, NC 27410, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a Front Desk Manager, you will focus on front desk operations, client experience, and sales performance, with a clear pathway to future management roles based on performance and market growth. We value motivated leaders passionate about growth and success.

What Sets Us Apart? FG Spa, LLC is a franchisee of Hand & Stone Massage and Facial Spa, operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment with ongoing sales coaching, training, and growth opportunities into leadership roles. Compensation: Competitive hourly base rate plus uncapped commissions, with managers earning up to $21/hour annually depending on performance.

As a Front Desk Manager, you will:

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance targets
• Provide exceptional guest and member experiences
• Oversee daily front desk operations
• Train, monitor, and coach team members
• Assist with recruiting, onboarding, and training new hires
• Maintain knowledge of services and educate clients
• Promote sales, promotions, and events
• Uphold cleanliness standards
• Handle administrative functions like sales reporting and cash handling

The schedule includes weekends, daytime, evenings, and holidays, with flexible availability required.

Role Requirements:

• Passion for excellent service and people
• Ability to work flexible hours, including nights, weekends, and holidays
• Willingness to travel for training or conferences
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; knowledge of Zenoti is a plus
• Strong team player and independent worker
• Exceptional organizational skills and attention to detail
• Customer conflict resolution skills

We can’t wait to meet you!