Dental Front Desk Administrator

Straine; Jacksonville (FL); In loco; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Straine is seeking a friendly Dental Front Desk Administrator to join our team. You will manage patient check-in/out, handle calls, verify insurance, and support billing and scheduling to ensure a smooth patient flow.

In this role you’ll collaborate with dentists and staff to deliver excellent service, maintain records, and uphold HIPAA standards in a fast-paced dental office environment.

Competenze

• High school diploma or equivalent.
• Strong communication, customer service, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and remain professional in a busy office environment.
• Proficiency with computers, email, scheduling systems, and general office applications.
• Dependable, punctual, and committed to providing exceptional patient care.

Mansioni

• Welcome patients with a friendly, professional experience from check-in to check-out.
• Answer incoming calls, respond to inquiries, and manage messages promptly.
• Verify and update patient demographics, contact details, and insurance information.
• Communicate appointment reminders, policies, and treatment follow-ups.
• Address questions and concerns with professionalism and empathy.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Maintain provider schedules to maximize efficiency and minimize gaps.
• Follow up on outstanding treatment plans and continuing care visits.
• Coordinate with clinical staff to ensure smooth patient flow.
• Verify insurance eligibility, coverage, and benefits.
• Submit insurance claims and assist with follow-up and resolution.
• Explain treatment estimates and patient financial responsibilities.
• Collect copayments and payments for services.
• Assist with billing inquiries and account adjustments.
• Support daily payment reconciliation and financial reporting.
• Maintain confidential electronic patient records.
• Process patient forms, insurance documents, referrals, and correspondence.
• Ensure HIPAA compliance and confidentiality.

Conoscenze

Strong communication

Customer service

Interpersonal skills

Excellent organization

Multitasking

Computer proficiency

Formazione

High school diploma or equivalent

Strumenti

Dental practice management software

Descrizione del lavoro

Department: Dental Office Administration

Reports To: Office Manager or Practice Owner

Position Overview

We are seeking a friendly, organized, and detail-oriented Dental Front Desk Administrator to join our team. This position plays a key role in creating a welcoming patient experience while ensuring the smooth and efficient operation of our dental practice.

The ideal candidate is a dependable team player with excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities include patient scheduling, insurance verification, payment collection, maintaining patient records, and providing exceptional customer service.

Key Responsibilities

Patient Experience & Front Desk Operations

• Welcome patients and provide a friendly, professional experience from check-in through check-out.


• Answer incoming calls, respond to patient inquiries, and manage messages promptly.


• Verify and update patient demographics, contact information, and insurance details.


• Communicate appointment reminders, office policies, and treatment follow-up information.


• Address patient questions and concerns with professionalism and empathy.

Scheduling & Patient Coordination

• Schedule, confirm, reschedule, and coordinate patient appointments.


• Maintain accurate provider schedules to maximize efficiency and minimize scheduling gaps.


• Follow up with patients regarding outstanding treatment plans, missed appointments, and continuing care visits.


• Coordinate with clinical team members to ensure smooth patient flow throughout the day.

Insurance, Billing & Financial Administration

• Verify dental insurance eligibility, coverage, and benefits.


• Submit insurance claims, track outstanding claims, and assist with follow-up and resolution.


• Communicate treatment estimates, patient financial responsibilities, and available payment options.


• Collect copayments, outstanding balances, and payments for services rendered.


• Assist with billing inquiries, insurance payments, and account adjustments.


• Support daily payment reconciliation and financial reporting.

Administrative Support

• Maintain accurate and confidential electronic patient records.


• Organize and process patient forms, insurance documentation, referrals, and correspondence.


• Ensure compliance with HIPAA regulations and office confidentiality policies.


• Assist with general office administration, reporting, and supply management.


• Collaborate with dentists, hygienists, dental assistants, and management to support efficient daily operations.

Qualifications

Required Qualifications

• High school diploma or equivalent.


• Strong communication, customer service, and interpersonal skills.


• Excellent organizational skills and attention to detail.


• Ability to multitask, prioritize responsibilities, and remain professional in a busy office environment.


• Proficiency with computers, email, scheduling systems, and general office applications.


• Dependable, punctual, and committed to providing exceptional patient care.

Preferred Qualifications

• Previous experience in a dental front office or administrative role.


• Familiarity with dental terminology, treatment plans, and office procedures.


• Experience verifying dental insurance benefits, submitting claims, and handling patient billing.


• Knowledge of dental practice management software.


• Experience with appointment scheduling, payment collection, and patient account management.

What We're Looking For

Our Ideal Candidate Is Someone Who puts patients first by delivering a welcoming, positive, and supportive experience. Stays organized while balancing scheduling, phone calls, insurance inquiries, and administrative responsibilities. Communicates effectively with patients, providers, insurance companies, and fellow team members. Takes initiative to identify problems, resolve concerns, and improve office efficiency. Values teamwork and contributes to a collaborative, respectful workplace. Maintains accuracy and confidentiality when handling patient information and financial transactions.

Work Environment

This is an administrative, patient-facing position within a dental practice. The Dental Front Desk Administrator works closely with both the clinical and administrative teams to support daily operations and ensure a seamless patient experience.

Join Our Team

If you are passionate about helping others, enjoy working in a team-oriented environment, and take pride in keeping an office organized and running efficiently, we encourage you to apply! We look forward to welcoming a motivated and patient-focused professional to our dental team.