Front Desk Manager

Roach Family Wellness; Town of Florida (NY); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Bonus potential

Professional growth

Employee discounts

PTO & holidays

Job summary

Disc Centers of America- Altamonte Springs is seeking a highly motivated Front Desk Coordinator to be the welcoming heart of our clinic. You will play a critical role in ensuring an exceptional patient journey from the initial contact through the completion of care.

You will greet patients, manage check-in/out and scheduling, handle calls, educate on care plans, collect payments, and maintain HIPAA-compliant records while supporting marketing efforts and clinic growth.

Qualifications

• 1–2 years in a medical front desk or administrative role.
• Strong verbal and written communication skills.
• Proficient with multi-line phones, MS Office, and EHR systems.
• Energetic, confident, and team-oriented attitude.
• Highly organized with multitasking in a fast-paced wellness setting.

Responsibilities

• Greet patients, manage check-in/out, and maintain a professional office atmosphere.
• Schedule patient appointments across all care phases.
• Answer calls, follow up with new leads, and guide onboarding.
• Collect payments, explain care plans and insurance vs self-pay.
• Maintain patient records, request medical records, ensure HIPAA compliance.
• Support internal marketing and patient engagement initiatives.

Skills

Medical front desk experience

Excellent communication

MS Office proficiency

EHR systems familiarity

Organizational skills

Tools

MS Office

EHR systems

Job description

Benefits

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Company

Disc Centers of America- Altamonte Springs

Specialty

Non-Surgical Spinal Decompression

Location

Altamonte Springs, FL

At Disc Centers of America, our mission is to deliver life-changing relief through innovative, non-surgical care. We specialize in helping patients reclaim their mobility and confidence—naturally—by using research-backed TDC Therapy and state-of-the-art decompression tables. Our goal is to provide a safe, effective alternative to surgery for those suffering from chronic back, neck, and disc pain.

Job Summary

We are seeking a highly motivated, detail-oriented, and patient-focused Front Desk Coordinator to be the welcoming heart of our clinic. You will play a critical role in the patient’s journey, ensuring an exceptional experience from their first interaction through the completion of their care plan.

Key Responsibilities

• Patient Welcome & Flow: Greet patients with a warm smile, manage the check-in/out process, and maintain a high-energy, professional office atmosphere.
• Scheduling: Manage patient appointments across all phases of care using our practice management software.
• Communication: Answer and return calls professionally, follow up with new patient leads, and build strong rapport to guide patients through their onboarding.
• Financial Management: Collect payments, manage financial accounts, and clearly educate patients on care plans and financial expectations (insurance vs. self-pay).
• Administrative Support: Maintain accurate patient records, request medical records (MRIs, history), and ensure compliance with HIPAA guidelines.
• Internal Marketing: Assist with social media content and patient engagement initiatives to support office growth.

Qualifications & Skills

• Experience: 1–2 years in a medical front desk or administrative role preferred.
• Communication: Superior verbal and written skills with an ability to connect with people and empower them to reach their health goals.
• Technical Proficiency: Comfortable with multi-line phone systems, MS Office, and Electronic Health Record (EHR) systems.
• Mindset: Energetic, confident, and team-oriented personality who genuinely cares about patient outcomes.
• Detail-Oriented: Highly organized with the ability to multitask in a fast-paced wellness environment.

Benefits

• Competitive hourly pay (typically $16–$20/hr depending on experience).
• Opportunities for bonus potential and professional growth.
• Employee discounts on wellness products and complimentary chiropractic care.
• Paid Time Off (PTO) and paid holidays.