Front Desk Manager

Roach Family Wellness PLLC; Town of Florida (NY); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts on wellness products

Paid time off and paid holidays

Training & development opportunities

Job summary

Roach Family Wellness PLLC is seeking a dedicated Medical Administrative Assistant in Town of Florida, NY. The role involves greeting patients, managing appointments, and collecting payments to support patient care. Candidates should have 1-2 years of administrative experience, strong communication skills, and proficiency with EHR systems. Competitive pay is offered, along with opportunities for advancement, employee discounts, and a positive work environment focused on wellness.

Qualifications

• 1–2 years in a medical front desk or administrative role preferred.
• Superior verbal and written skills with an ability to connect with people.
• Energetic, confident, and team-oriented personality.

Responsibilities

• Greet patients and manage the check‑in/out process.
• Manage patient appointments using practice management software.
• Collect payments and educate patients on care plans.

Skills

Medical front desk experience

Communication skills

Technical proficiency with EHR

Detail-oriented

Tools

MS Office

Electronic Health Record (EHR) systems

Job description

Benefits

Competitive salary

Competitive hourly pay (typically $16–$20/hr depending on experience)

Employee discounts on wellness products and complimentary chiropractic care

Paid time off (PTO) and paid holidays

Opportunity for advancement

Training & development

Wellness resources

Opportunities for bonus potential and professional growth

Job Summary

At Disc Centers of America, our mission is to deliver life‑changing relief through innovative, non‑surgical care. We specialize in helping patients reclaim their mobility and confidence—naturally—by using research‑backed TDC Therapy and state‑of‑the‑art decompression tables. Our goal is to provide a safe, effective alternative to surgery for those suffering from chronic back, neck, and disc pain.

Key Responsibilities

Patient Welcome & Flow: Greet patients with a warm smile, manage the check‑in/out process, and maintain a high‑energy, professional office atmosphere.

Scheduling: Manage patient appointments across all phases of care using our practice management software.

Communication: Answer and return calls professionally, follow up with new patient leads, and build strong rapport to guide patients through their onboarding.

Financial Management: Collect payments, manage financial accounts, and clearly educate patients on care plans and financial expectations (insurance vs. self‑pay).

Administrative Support: Maintain accurate patient records, request medical records (MRIs, history), and ensure compliance with HIPAA guidelines.

Internal Marketing: Assist with social media content and patient engagement initiatives to support office growth.

Qualifications & Skills

Experience: 1–2 years in a medical front desk or administrative role preferred.

Communication: Superior verbal and written skills with an ability to connect with people and empower them to reach their health goals.

Technical Proficiency: Comfortable with multi‑line phone systems, MS Office, and Electronic Health Record (EHR) systems.

Mindset: Energetic, confident, and team‑oriented personality who genuinely cares about patient outcomes.

Detail‑Oriented: Highly organized with the ability to multitask in a fast‑paced wellness environment.